Hi! Super excited about the launch in just a few months. I was wondering if I could get a refund on the card I used for the payment, and pay with a different card instead. Please let me know who to contact about this. Thanks!
Hi There，
Thanks for reaching out! We are super excited too—can’t wait to get the Spark into your hands! 
Regarding your request to refund and switch cards:
Unfortunately, we are unable to process a direct refund for this purpose. Since the campaign has ended, Kickstarter and the payment processors have already deducted their transaction and platform fees (which total over 15% of the pledge amount).
If we were to issue a refund now, those fees would not be returned. This means that if you wanted to pay again with a new card, you would effectively be losing that 15% in the process. To avoid this unnecessary loss for you, we strongly recommend keeping the current payment as is.
I hope you understand—we just want to make sure you don’t end up paying extra for the same reward!
Let me know if there’s anything else I can help with.
Best regards,
The Pixboom Team