Yes, unfortunately.
I’m currently waiting for a response from Pixboom regarding my sensor tests.
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Bummer, hope you get a new one soon!
Today we turned on the camera for the first time and ran a test… It’s exactly the same for us—we also have sand on the sensor.
Has Pixboom addressed this manufacturing defect and fixed it in your cameras?
Hi, at the moment I’ve only received an email asking about my typical use of the camera, after a couple of sensor tests and some photos.
I hope they’ll get back to me as soon as possible.
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We submitted our report 5 days ago, but so far no one has contacted us.
Has anyone else had this problem?
We’re starting to get a little worried because we received a defective camera, and we haven’t heard back from Pixboom.
Right now, I’m also waiting for them to tell me what to do.
Any update?
Today we received an email asking us to send the DNG files, a photo of the sensor, and to provide our location.
Pixbom will likely send the camera to a professional service center, where it will be cleaned.
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They responded to me after a few days with the option of finding a local tech who could fix it at their expense, or sending it to a service centre in another country. I’ve been shooting jobs on it so haven’t done anything yet but unfortunately there is no warranty partner in my country so those are the options. They responded pretty quickly though and have been great about the whole situation
Sorry to hear that you had this problem. Unfortunately, I’m experiencing the same issue. I contacted Pixboom a few days ago and am still waiting to hear back from them. How did they end up resolving the issue?