Hi,
I really like your Pixboom Spark Slow Motion product and I would like to purchase it.
I believe you are located in Hong Kong.
If I make the payment from Kickstarter, would it be possible for me to personally come to your office in your country and receive the product directly once it is ready for delivery?
Hi,
Thank you so much for your interest in our Pixboom Spark Slow Motion product! We’re thrilled to hear you like it.
Just a small clarification, our company is based in Shenzhen, not Hong Kong.
Regarding your question, that should not be a problem at all. If you happen to be in Shenzhen when the product is ready for delivery, we can certainly arrange for you to pick it up in person. We can coordinate the details closer to the delivery date.
Thanks again for your support!
I need a visa to travel from Turkey to Shenzhen, and for this process I require an invitation letter from you.
If you can kindly provide me with this invitation letter, I would like to come and purchase the camera from you.
Hi,
Thank you for your message and for your strong interest in purchasing our camera in person here in Shenzhen. We’re excited to hear you’re planning a visit!
Regarding your request for an invitation letter for your visa application, we need to clarify our company policy. Unfortunately, we are unable to issue an invitation letter before a purchase has been made. Furthermore, these official business invitation letters are typically reserved for our established partners.
We sincerely hope you can understand our position on this matter. We would still be thrilled to have you as a customer, and we can certainly assist you with the purchase process through our standard channels.
Thank you for your understanding.
If I place my order immediately, would it be possible for you to provide me with an official invitation letter once the product is ready for collection?
This would greatly help me with my visa process to personally pick up the camera in Shenzhen.
Hi there,
Absolutely! We can definitely provide an official business invitation letter to help with your visa for picking up the camera in Shenzhen.
Just so you know, the process works like this: once the current project campaign is over and your order payment goes through successfully, we’ll get the letter ready for you. We will send it out as soon as your camera is built and ready for collection.
This will allow you to plan your trip to Shenzhen for next year. Feel free to go ahead and place your order!
Let us know if you have any other question.
Thank you so much!
I’ve just completed my order.
I’m really excited about this project and can’t wait to see the final camera in person.
I truly appreciate your support with the invitation letter.
Looking forward to meeting you in Shenzhen once everything is ready!
Hi Yakupb,
Thanks so much for the update! We’re delighted to hear your order is complete.
It means a lot to us that you’re so excited about the project. We’re working hard to deliver a camera that you’ll love.
Of course, we were happy to assist with the invitation letter.
We look forward to meeting you in Shenzhen as well! Let’s keep in touch as we get closer to that time.