Just received the SPARK, but impossible to update it

Hi the Spark community!
I was shooting a feature film in NYC, and was impatient to come back home to open my PIXBOOM Spark. But now that I have the baby in hand, I can’t update the firmware :confused:
I got trough all the process, FAT32 USB-C flash drive, only the firmware file, etc. The camera see the file, but I’m holding the “update” button for 5sec and more, and nothing happen… I’m very confused. Any suggestion?

Press and hold the update button on the screen for 5 secs a count down will start. You can not press the hardware button it won’t work… I did the same thing lol 

If you need another Spark on set, I am just an hour north of NYC :-) 

Are you going to Ryan’s gathering on the 17th? 

1 Like

Oh my god! I didn’t notice that the screen was a touch-screen >_<

Thank’s a lot! It work!

LOLOLOLOLOLOLOLOLOLOL Happy Surprise!, Until the hardware buttons get fully fixed in the UI, you will find the on screen buttons to be more reliable.