Hello,
I have already sent two emails to support@pixboom.com requesting an official invoice, but unfortunately, I haven’t received a response yet. The first email was sent on December 4th, and the second on December 14th. Could you please check on this for me?
My email address is chris.hoh@…
Thank you in advance for your help. 
Best regards,
Chris
Hi Chris,
apologies for the delay.
I’ve confirmed with our support team that they have just handled your request. Please check your email for the invoice. Let us know if you still haven’t received it. Thanks!
Hey!
Thanks for the response. I received the invoice this morning
Thank you for your support! I’m highly looking forward to holding the spark in my own hands! Keep up the good work!
Will all buyers expect invoices, or will we need to contact individually?
Hello Steve,
Please email support@pixboom.com, and my colleague will assist you with your invoice.
I’m not sure if I should start a new thread, but I am having similar issues. I’ve sent multiple website-based inquiries about purchasing, but have gotten no responses back. I have also emailed directly support@pixboom, also with no response. I am working at a state university which requires a lot of paperwork. My purchasing dept says they need a W-9 form filled out by Pixboom before they can begin the process.
I was granted money to purchase the camera but there is a deadline for when the purchased equipment is in hand or else I can’t use the money. Really looking forward to working with Pixboom and the Spark camera
Hi Phil,
I apologize for the delay in our previous responses.
I have just forwarded your request to Ryan, our exclusive US distributor. He will contact you via email shortly to help with.
Thank you for your patience and support!
Thank you for your assistance. Looking forward seeing what we can do with it!
Admin, I just sent over an email as well! Please let me know.
Update: @admin I also sent a follow up email after their initial response!
Still no direct contact from Ryan or anyone from Pixboom. I’m patient but a lack of communication is frustrating. Especially when I will loose my funding to purchase the camera if I can’t get the camera in hand by July. If this can’t happen, I’d like to know so I can inform my funders and begin the process of reapplying for a future date when the camera does ship. We’d also be happy to be beta testers as we are in an education setting.
Phil
Hi Phil,
Thank you for following up, and I am very sorry for the lack of communication.
Our agent, Ryan, is currently traveling for business in London. He just landed, and because of the time zone difference, it is the middle of the night there right now.
He will reach out to you as soon as possible to discuss the timeline and ensure we address your funding deadline.