No response to invoice request

After-sales
1

Hello,

I have already sent two emails to support@pixboom.com requesting an official invoice, but unfortunately, I haven’t received a response yet. The first email was sent on December 4th, and the second on December 14th. Could you please check on this for me?

My email address is chris.hoh@…

Thank you in advance for your help. :slight_smile:

Best regards,

Chris

1 Like
2

Hi Chris,

apologies for the delay.

I’ve confirmed with our support team that they have just handled your request. Please check your email for the invoice. Let us know if you still haven’t received it. Thanks!

2 Likes
3

Hey!

Thanks for the response. I received the invoice this morning :slight_smile:

Thank you for your support! I’m highly looking forward to holding the spark in my own hands! Keep up the good work!

1 Like
4

Will all buyers expect invoices, or will we need to contact individually? 

1 Like
5

Hello Steve,

Please email support@pixboom.com, and my colleague will assist you with your invoice.