Weekly Update — Let's Catch Up!

Spark Series
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Hey Pixboomer,

Time for our weekly check-in! I’ve got a handful of updates to share this week, so let’s get into it.

 

Production & Shipping

The next production batch — 150 units ready by mid-June
The next batch of Sparks is on track to be completed in mid-June, with approximately 150 units ready to ship. If your backer number is #100 or above, you can expect to receive an address confirmation email once this batch wraps up. We’re getting there!

 

Canada — shipments starting mid-June :canada:
Great news for our Canadian backers — we’re targeting mid-June to begin rolling out Canadian shipments. Hang tight, you’re almost up!

 

Official retail packaging — finalised by mid-June
Our official retail packaging will also be ready by mid-June — so your Spark will arrive in a proper, polished box, just as it deserves.

 

A note on tracking numbers
Since this is our first time working with our current logistics partner, we’re still ironing out the workflow on both sides. This means that processing tracking numbers and related shipping info may take a little longer than expected. We appreciate your patience as we get this partnership running smoothly — we’re on it.

 

Since this is our first time working with our current logistics partner, we’re still ironing out the workflow on both sides. This means that processing tracking numbers and related shipping info may take a little longer than expected. We appreciate your patience as we get this partnership running smoothly — we’re on it.

 

4K HDMI Output & Certification

4K HDMI output is ready and currently undergoing full testing. The firmware will be released in mid-June — existing users can download and install it directly from our official website, and units shipping in mid-June will come with this firmware pre-installed. We’re also happy to share that our HDMI port has successfully passed certification testing by the HDMI Licensing Administrator. :white_check_mark:

 

Software Milestone

Pixboom Cine is now officially Apple-notarized on macOS :tada:

This one’s worth celebrating — Pixboom Cine has received official Apple notarization for macOS. That means smoother installs, no more security warnings, and a more polished experience all around. A quiet but meaningful milestone for the team.

 

Signing Off for Two Weeks

I’m heading to the US next week for Cine Gear and a few other exciting events, so updates will be on pause for the next two weeks.

But — if you’re going to be at Cine Gear Expo in LA, come find us! You’ll get to get your hands on a production-unit Spark, and yes, there will be free popcorn :popcorn:. I genuinely can’t wait to meet some of you in person.

 

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See you on the other side! :heart_hands:
Jing & the Pixboom Team

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Does that mean that:
Orders 0-100 were already shipped?
And 100-250 Are going to be in production for next two weeks - then will receive emails?


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Also, super sad to be above 100 and instead of useful pelican case to receive a paper box…
Especially if waiting for this “shiny” paper box even delays shipments further… :frowning:

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So even if I’m number 57, I’ll not get the pelican case and be delayed to the 150+ numbers because of the french user manual mistake in Canada? Not fair at all! Not impressed. I hope I will get the extra mount shipped at the same time with all these pushed delays?

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This is very frustrating and I don’t understand in today’s world how a translated copy of an existing manual (English into French) takes this amount of time. Also being backer #26 and being told mid June before it’s even possibly shipped. Reading between the lines and going on previous promises, I’ll take that to really mean July. I understand this is a new specialist camera, it’s kickstarter etc. I love the PIXBOOM team, but I’ve started to feel very let down and deflated by my own experience. Even more filming opportunities lost due to delays and yeah it’s just annoying, if nothing more than the amount of $$ invested. I’m just venting here so forgive me but I doubt I’m the only one starting to feel this way. 

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Hi Mike,first of all — vent away. Seriously. This is exactly the kind of feedback I need to hear, and honestly? I get it completely.

I want to be transparent with you: this French manual requirement caught us off guard too. The translation itself is being led by our R&D team (yes, R&D — I know), and we’re waiting on them to finish before we can redo the layout and get everything print-ready. Is it frustrating? Absolutely. Do I wish I could walk over and shake them? …I’ll plead the fifth on that one. 

But in all seriousness — a lot of this comes down to us being a young team navigating things for the first time. That’s not an excuse, it’s just the honest truth. And moments like this are exactly how we learn. We should have caught this earlier, and we didn’t. That’s on us.

What I can tell you is that Canada has been moved up as a shipping priority — we’re not sitting on this. And as the person on the front line talking to all of you every day, nothing makes me happier than seeing backers excited, not deflated. So on behalf of the whole team — I’m genuinely sorry.

You’ve been patient, you’ve been supportive, and you deserve better than “mid-June, maybe.” I really do hope that when your Spark finally lands in your hands, it makes at least some of the wait feel worth it. :heart_hands:

— Jing

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Jing,

Thanks for the reply. Let’s see. I’ll keep my :crossed_fingers: 

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was really pleased to read that Canada is now a shipping priority!!! :grinning_face_with_smiling_eyes::grinning_face_with_smiling_eyes::grinning_face_with_smiling_eyes: i’m also, like Mike said, missing a few great job opportunities because I thought I was gonna have my Spark much earlier than this. I still have faith in you guys, just having the Spark blues! 

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The “Spark blues” — I felt that. Honestly, you guys are the best internet friends I never knew I needed. Your support means more than you know, genuinely. We’re on it — can’t wait for you to finally get your hands on it! :maple_leaf::heart_hands:

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