Community Update — First Units Shipped

unfortunetly not. I thought aswell, that we get the mail already. Backer No. 56

Yes! I was sent a confirmation email this morning Pacific Time. Im backer #21

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How exciting :winking_face_with_tongue: I’m #26, so hopefully I’ll receive my email soon. Thanks for letting us know. 

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Cool beans!!!

#41 (Spain)  ..is on the way. 

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Seriously? You’ve got an email? Good for you, but what’s going on?

You in the US?

Possibly got bumped to a little earlier to test out shipping to Spain?

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Canada :canada: 

Hmmm :thinking: 

That’s what I was thinking as well. 

I received an email this morning. All the information was correct and complete. Having lived through a bunch of other new product rollouts from other manufacturers, I think Pixboom is doing a great job of communicating and managing expectations.  I’m in the US, and I’m backer #29

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I’m assuming you are also a shipping tester for the U.S.? 

No I’m not one of the shipping test batch.  As far as I know I am just a regular customer, one of the first batch of 100.  I do know that our Spark is coming in a Pelican case because the new packaging is not ready yet. 

I’m happy for you and anyone who’s camera is en-route. I’m just somewhat perplexed as to where my email is. I’m backer #26 and no email. I’ve checked junk mail and ensured the PIXBOOM emails are not blocked :worried:. I’ll wait another day, and if nothing I’ll contact them direct. 

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It’s interesting if #29 received an email and you as #26 did not yet…
Maybe they are not fully following the order?

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No worries at all — we’ll be sending out the address confirmation emails via our support email, so please keep an eye on your inbox for that. It may take just a little more time to reach you, but rest assured you are on our list and we won’t miss you!

I hope this is just a mistake because it is not fair to skip supporters. The order is very important for us.

They sent me an email (late last night Alberta, Canada time) but as yet no follow up as referenced in their response:

Thank you very much for reaching out, and no worries at all — we are planning to send you a confirmation email today. There has been a slight delay with the Canada certification, and we wanted to clarify it before reaching out to you.

We truly appreciate your patience and support as one of our early backers, and we’re very excited to get Spark into your hands soon! 🧡 “

It’s frustrating but it is what it is. 

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As I understood, some countries have a slight delay. I’m #24 and was told Australia can only ship in June. 

I am travelling to various countries over the next 6 weeks for work and suggested Malaysia, but they said there is no definitive test shipment for that country  yet… Tried US as I’ll be there too, but was told self collection from DHL there might run into potential customs issues. Even tried Shenzhen as I have staff there flying to meet me, but the units are in Hong Kong and can’t be re imported to China.

Having to source an Ember in the meantime. 

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