Hmm, I wonder what’s happening. I’m sure they’ll fix it.
Hey! No worries. The campaign is still live for another 3.5 hours. Kickstarter will handle the charges as soon as it officially wraps up.
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Thank you for your support. The payment didn’t go through because my credit card was a few dollars short. I’ve resolved the issue now. Could you please try charging the card again?
I’m the owner of the company @houseofrobots_tr on Instagram. We have urgent shoots with our robot. When is the earliest I can receive the camera?
Thank you.
Hi there, thanks for your support! Could you please let us know if the payment has gone through successfully now? Also, if you can provide your backer number, we can check which shipping batch you’re in.
| Estimated deliveryJan 2026 | Estimated delivery | Jan 2026 | |
|---|---|---|---|
| Estimated delivery | |||
| Jan 2026 | |||
| Backer238 | Backer | 238 | |
| Backer | |||
| 238 |
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I would like the Black PL version. I want to provide the correct country information for the address. Where should I submit this?
thank you evet much
How do I look up this information for my own order?
Hi, can you confirm my payment and provide me with some information on which batch my camera will be included in? backer 372
When you make a payment on Kickstarter.com, it provides this information.
Grab Yours Now at $7,499
42% OFF the MSRP of $12,999
Includes:
• 1 × Pixboom Spark
• 1 × Pixboom Pro Card
• 1 × Pixboom Mount to E/PL/EF Adapters
All items come in a matching color — choose Silver Grey or Classic Black (we’ll collect your color and mount selection in the backer survey after the campaign ends)
1-year free warranty
Where or when can I choose the color and adapter?
It said on the forum that an email with the information would be sent within a week or two. I’m waiting just like you.It said on the forum that an email with the information would be sent within a week or two. I’m waiting just like you.
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Did you get email yet?
No, I haven’t received an email. Was one supposed to come?
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I didn’t back the project. But just curious. I think it might take some time. You should email them directly.
I’ve backed a bunch of Kickstarters and usually my backer surveys don’t arrive until weeks or months later, once shipping is closer. I would not expect one only a few days after the campaign ends. Obviously, we’ll get it a bit earlier than right before shipping since they’ll have to allot production quantities in line with the color choices and will need time to account for that, but I wouldn’t stress over not getting one anytime soon.
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Hi there,
Thanks for reaching out and for your patience. You are right, the email is coming very soon!
Please don’t worry, as we are on schedule. We will be sending the backer survey to everyone next week.
In that survey, you will be able to fill in all your necessary information (like color/adapters etc.).
So please hang tight and keep an eye on your inbox. Everything is on track!
Best regards,
Jing
Hi,
as the money has been charged from all the backers I guess, are gonna get any receipt/invoice at some point? I’d love to have something for accountancy.
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To make sure you get the best and quickest assistance, could you please send your message to our support team at support@pixboom.com?
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Even if you’re not ready to share full technical drawings yet, can we at least get the optical center height for the camera? I’d like to pick up a 15mm baseplate during the holiday sales (to save some money) and want to make sure I get one with the correct height so the optical center is the proper distance from the iris rods.
If I had to make a guess, we’re looking at 54mm (the items specs say it has a 108mm height, and the pictures look like the lens mount is perfectly centered, which would put the center at half that number), but I figured I should ask instead of making guesses.
I’ve heard the rumor floating around that there is an issue with a significant SDI video delay right now. Is there anything to it or completely false (or maybe just an early prototype issue that won’t affect the final camera)?
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